In case of any discrepancy we can cancel any of the orders. A few reasons for cancellation from our end usually include limitation of the product in the inventory, error in pricing, error in product information etc. We also have the right to check out for extra information for the purpose of accepting orders in a few cases. We make sure to notify you if in case your order is cancelled partially or completely or if in case any extra data is required for the purpose of accepting your order.
Order can be cancelled from your end before the product is dispatched, we make sure to refund the amount through the same mode of payment within 10 working days. In case of cancellation pre-dispatch cancellation fees of 2% will be levied and balance 98% will be refunded back to the account.
Gold Coin cancellation is not allowed under any circumstances
To ensure you are confident about your purchase, we have an Easy Returns and Exchange Policy, which gives you enough time to be in no doubt that you have made the right decision of buying jewelery from Tales of Diamond (Avyaan Jewels) Should you have any problem with the jewelery piece, you can choose to return it back and claim refund or exchange within the policy time frame.
For products purchased online through talesofdiamond.com refund/ exchange / return shall be entertained through talesofdiamond.com and shall not be entertained at any other Tales of Diamond (Avyaan Jewels) showroom.
Duration: For Same Day Shipping Products, easy return and exchange policy timeline is 7 days from the date of delivery, for all other orders policy time frame is of 15 days from date of delivery.
Secure your product with the original invoice, certificate(s), jewelery box, etc. Call our Customer Care team to inform once the secured envelope is ready and we will arrange for a pick up. Please ensure that you do not give open packets to our representative who comes to collect the product. Upon a quick quality check of the received product at our end, our Customer Care team would process the refund/exchange. We are fully committed to ensure that you are 100% confident and satisfied with your purchase. Therefore, we give you the flexibility of further exchanging the jewelery piece selected by you (and already exchanged once), within a period of 5 days from receiving the new jewelery piece by you. All subsequent request will taken under lifetime buyback policy.
Call our Customer Care team at +91-9560801870 or email us at [email protected] and place your exchange/ return request.
Please note that products purchased at Tales of Diamond (Avyaan Jewels) online cannot be returned or exchanged at Tales of Diamond (Avyaan Jewels) showroom.
We understand you may have apprehensions about online shopping and delivery of products. To ensure that your experience at Tales of Diamond (Avyaan Jewels) is convenient and hassle-free, we have tied up with the reputed courier partners who deliver the product to your doorstep.
We urge all customers to inspect the package for any damage or tamper before receiving or signing for receipt at the time of delivery, the recipient must provide valid photo ID proof to collect the product.